At Swimwear Outlet, we want you to be as confident in your purchase as you are in our high-performance swimwear. If your item isn’t quite the perfect fit (we know how important that is with swimwear!), our hassle-free returns process makes it easy to exchange or return.

Wave-worthy Policy: We accept returns within 15 days of delivery. All returned items must be unworn, unwashed, with original tags attached, and in resalable condition – just like when they left our Virginia Beach warehouse.

1. How to Initiate a Return or Exchange

Our return process is as smooth as our drag suits in water:

  1. Contact Us: Email [email protected] within 15 days of receiving your order with your order number and return request. Use our template below to make it even easier!
  2. Wait for Approval: Our Virginia Beach team will respond within 1-2 business days with return instructions.
  3. Package & Ship: Securely pack your return (we recommend using the original packaging) and ship to our return address.
  4. Track Your Return: Once received, we’ll process your refund or exchange within 3-5 business days.

2. Return Shipping Information

Just like choosing between our standard and free shipping options, you have return shipping choices:

  • Customer-Paid Returns: You’re responsible for return shipping costs unless the return is due to our error.
  • Original Shipping Fees: These are non-refundable, like the protective layer on our chlorine-resistant fabrics.
  • International Returns: Note that we cannot accept returns from certain Asian countries and remote areas due to customs restrictions.

3. Refund Process

Once we receive and inspect your return:

  • Timing: Refunds are processed within 3-5 business days after we receive your return.
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Notification: You’ll receive an email confirmation when your refund is processed.
  • Bank Processing: Depending on your financial institution, it may take 5-10 additional business days for the refund to appear in your account.

4. Exchange Process

Need a different size in those Japanese-style boardshorts or bra-sized swimwear?

  1. Follow the same return process above, indicating you’d like an exchange.
  2. Specify the replacement item(s) and size/color preferences.
  3. We’ll ship your new item once we receive the return (standard shipping fees apply for the new item).

5. Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Flotation Devices: For obvious safety reasons, these must be new when purchased.
  • Final Sale Items: These will be clearly marked on the product page.
  • Used or Damaged Items: Swimwear that shows signs of wear, has been washed, or is missing tags.

6. Return Request Email Template

Subject: Return Request for Order #[Your Order Number]

Dear Swimwear Outlet Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:

  • Item(s) to return: [Product Name, Size, Color]
  • Reason for return: [Fit, Style, etc.]
  • Request: [Refund or Exchange (specify replacement details if exchanging)]

Please advise on next steps. Thank you for your assistance!

Best regards,
[Your Full Name]
[Your Email Address]
[Your Order Number]

7. Return Shipping Address

Once your return is approved, please ship to:

Swimwear Outlet Returns
266 Tenmile
Virginia Beach, US 23452

Pro Tip: We recommend using a trackable shipping service and purchasing shipping insurance for your return, as we cannot be responsible for lost or damaged return packages.

For any questions about our returns policy, contact our Virginia Beach team at [email protected]. We’re here to help you find your perfect swimwear fit!

Last Updated: [Insert Date]