At Swimwear Outlet, we’re as committed to smooth shipping and hassle-free returns as we are to crafting high-performance swimwear for every aquatic adventure. Whether you’re shopping for competition-ready drag suits, Japanese-style boardshorts, or bra-sized swimwear, our policies are designed with your convenience in mind.

Shipping Information

Order Processing

Our Virginia Beach team springs into action the moment you place your order:

  • Processing Time: 1-2 business days
  • Shipping Notification: You’ll receive tracking information via email once your order ships

Shipping Options

Choose the shipping method that best suits your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after shipping
    • Recommended for time-sensitive orders
  • Free Shipping:
    • Available for orders over $50
    • Carrier: EMS
    • Delivery Time: 15-25 business days after shipping
Pro Tip: For fastest delivery, select Standard Shipping and double-check your address during checkout to avoid delays.

International Shipping

We ship worldwide with some exceptions:

  • Currently cannot ship to certain Asian countries
  • Remote areas may have delivery restrictions
  • Customers are responsible for any customs fees or import taxes

Returns & Exchanges

We understand swimwear needs to fit perfectly. If your purchase isn’t quite right, our wave-worthy return policy makes it easy:

Return Policy Basics

  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, unwashed, with original tags attached, and in resalable condition
  • Original Shipping Fees: Non-refundable

Step-by-Step Return Process

  1. Contact Us: Email [email protected] within 15 days with:
    • Your order number
    • Items you’re returning
    • Reason for return
    • Whether you want a refund or exchange
  2. Wait for Approval: Our Virginia Beach team will respond within 1-2 business days with return instructions
  3. Package & Ship: Securely pack your return (we recommend original packaging) and ship to:
    Swimwear Outlet Returns
    266 Tenmile
    Virginia Beach, US 23452
  4. Track Your Return: Once received, we’ll process your refund or exchange within 3-5 business days

Refund Details

  • Processing Time: 3-5 business days after we receive your return
  • Method: Refunded to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Notification: You’ll receive email confirmation when processed
  • Bank Processing: May take 5-10 additional business days to appear in your account

Exchange Process

Need a different size in those board shorts or a new color in our contemporary swimwear line?

  • Follow the same return process above
  • Clearly indicate you want an exchange
  • Specify replacement item(s) and size/color preferences
  • Standard shipping fees apply for the new item

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Flotation Devices: Must remain new for safety reasons
  • Final Sale Items: Clearly marked on product pages
  • Used or Damaged Items: Swimwear showing signs of wear, washing, or missing tags
Return Shipping Tip: We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot be responsible for lost or damaged return packages.

Need Help?

Our Virginia Beach team is ready to assist with any shipping or returns questions. Contact us at [email protected].

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